As you may be aware, there have been multiple scams targeting the mystery shopping industry for some time now. The scams generally take advantage of those wanting to apply to become a mystery shopper by using legitimate company names to take details and money from consumers.
Mystery Customer’s name has been falsely used in this new scam starting in the USA. As a legitimate Australian mystery shopping provider, Mystery Customer would like to let all parties be aware that this scam is happening.
Mystery Customer is a reputable Australian company which has been providing their services to hundreds of Australian businesses for over 9 years now. We have no presence at all in any country outside of Australia. Mystery Customer is also a member of the Mystery Shopping Providers Association (Asia/Pacific).
The email that has been circulating reads as follows:
We are a company that conduct surveys and evaluate other companies….
We get hired to go to other peoples companies and act like customers
to know how the staffs are handling their services in relation to
their customers. once we have a contract to do so, your work consist
of visiting stores, making predetermined purchases, and evaluating the
customer service.. Of course there are variations, such as going to a
restaurant or hotel, and evaluating the food, cleanliness, and overall
attitude of the staff.. In any case, you are to fill out a report
after your work has been done, and turn it in to receive your pay. You
would be directed to the company or outlet, and you would be given the
funds you need to do the job(either purchase things or require
services), after which you would write a comment on the staffs
activities and give a detailed record of your experience.
Examples of details you would forward to us are:
1) How long it took you to get services.
2) Smartness of the attendant
3)Customer service professionalism
4)Sometimes you might be required to upset the attendant, to see how
they react to clients whey they get tensed.
The information would be forwarded over to the company executives and
they would carry out their own duties in improving there services…..
Most companies employ our assistance when people give complains about
their services, or when they feel there are needs for them to improve
their customer service. your Identity would be kept confidential as
the job states (secret shopper) you would be paid between $300 for
every duty you carry out, and bonus on your transportation allowance,
and funds would be given to you if you have to dine as part of the
Your job will be to evaluate and comment on customer service in a wide
variety of shops, stores, restaurant and services in your area. No
commitment is made on this job, and you would have flexible hours as
it suits you.
IMPORTANT: If you are interested do send in your full name, contact
address and telephone number, so we can look at your distance from the
locations which you have to put your service into, and your address
would also be needed for your payments. As soon as this is done, Be
sure to check your email within 12 hours for an acceptance e-mail.
I would have to put you down on our file as one of our agents, and an
Employment/Formal letter would be sent out to you, which you would
sign. And you would be covering your area and some close cities around
you; you would find this job interesting. An acceptance e-mail would
be sent to you, we have 20 evaluation activities around your city.
You will resume work sometime soon after receiving your acceptance
email and You would Earn $300 for every duty carried out by you, that
is why we need your services I would have to get you the full details
of the services which you would have to partake in. I would like to
know what your schedule is so I know what days to fix you in. as soon
as you are taken for this job, you would be given full details of
every activity you have to carry out, and you would be told what to
keep for records, and your payment information would be included in
the mail. If you are still very much interested
Send the following to email@example.com
1. Full Name (official Salary collection Name)
2. Contact Address (P.O. Box not allowed):
5. Postal Code:
6. Home Phone Numbers:
7. Cell Phone Numbers:
(USA Branch Manager)
TOP TIPS to pick up that this email is a scam:
1. The MAJOR giveaway is that the reply email address is a GMAIL account and not a legitimate business email domain.
2. Email is from the USA but has a URL ending with .com.au
3. There are multiple spelling, grammar and punctuation errors throughout the email.
4. If the payment sounds too good to be true – it probably is!
If you come across any other scams, please report it to SCAMwatch: https://www.scamwatch.gov.au/content/index.phtml/tag/reportascam/