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Mystery Customer FAQs

  • What's involved in a good shopper report?

    Good shopper reports are detailed and well commented with good spelling, grammar and punctuation. Instructions must be followed and reports are to be submitted within 24 hours of the shopper's visit.
  • What is required to become a Mystery Customer?

    No formal qualifications are needed to become a Mystery Customer. However, shoppers must have a keen eye for detail and the ability to differentiate good service from bad. You must have access to transport to be able to get to the venue, be contactable via telephone and have internet access.
  • How much do I get paid?

    Fees and other benefits vary depending on the assignment requirements. What you will receive will be advised to you prior to each assignment.
  • What do I need to do look out for on my visits?

    You must be able to clearly follow the instructions provided, remember what is said to you on your visit and be able to recall details about your experience. As our shopper, you must be able to critically and clearly communicate your experience in your reports.
  • Will I be working as an employee or a contractor?

    Anyone undertaking visits with Mystery Customer Pty Ltd does so as a contractor, never as our employee. You sign a contract with us acknowledging this prior to any assignments being issued.
  • I can't remember my User ID or Password. What do I do?

    All user names and passwords are case sensitive (upper case letters and lower case letters are different). If you are still experiencing problems, e-mail [email protected]
  • Is spelling, grammar and punctuation important when completing my online report?

    The report that you complete online is the direct feedback given to our clients, and therefore spelling, grammar and punctuation are all very important. They are important for good presentation, and also to ensure our clients fully and correctly understand your feedback.
  • Where can I view the Shopper Code of Ethics?

    Mystery Customer is an MSPA registered mystery shopping company. As a result, shoppers are required to abide by the MSPA Shopper Code of Ethics. To view the Shopper Code of Ethics, please visit
  • What happens if I have an assignment but I cannot complete it?

    If you have been allocated an assignment but you can no longer complete it for any reason, you need to contact us as soon as possible before the due date by emailing [email protected] or calling Mystery Customer on 1300 60 1234.
  • How long does each assignment take?

    Assignments will vary in time - the longer the visit, the more you are likely to be rewarded. You need to spend enough time at the venue to be able to complete the report to the required standard. There is no need to visit the venue for a phone check.