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Mystery Customer FAQs

  • What's involved in a good shopper report?

    Good shopper reports are detailed and well commented with good spelling, grammar and punctuation. Instructions must be followed and reports are to be submitted within 24 hours of the shopper's visit.
  • What is required to become a Mystery Customer?

    No formal qualifications are needed to become a Mystery Customer. However, shoppers must have a keen eye for detail and the ability to differentiate good service from bad. You must have access to transport to be able to get to the venue, be contactable via telephone and have internet access.
  • How much do I get paid?

    Fees and other benefits vary depending on the assignment requirements. What you will receive will be advised to you prior to each assignment.
  • What do I need to do look out for on my visits?

    You must be able to clearly follow the instructions provided, remember what is said to you on your visit and be able to recall details about your experience. As our shopper, you must be able to critically and clearly communicate your experience in your reports.
  • What happens if I have an assignment but I cannot complete it?

    If you have been allocated an assignment but you can no longer complete it for any reason, you need to contact us as soon as possible before the due date by emailing [email protected] or calling Mystery Customer on 1300 60 1234.
  • How long does each assignment take?

    Assignments will vary in time - the longer the visit, the more you are likely to be rewarded. You need to spend enough time at the venue to be able to complete the report to the required standard. There is no need to visit the venue for a phone check.
  • How do I see jobs out of my area if I am travelling and want to do some assignments?

    To find out what opportunities are available, click on "Open Opportunities" in your inbox. You will then get a message in red which reads: "Click here to reset and show all opportunities." You can then see all available opportunities and apply for any that are suitable.
  • How do I submit my reports?

    Once you have completed your Mystery Customer assignment, you can submit your report on our website. Log onto, enter your username and password and select the report from your inbox. Fill out the questions with as much detail as possible. All fields MUST be entered. Proof-read your report and press 'submit'.
  • Why haven't I received a job with Mystery Customer?

    [1.] You must have successfully completed both the quiz and the trial shop [2.] You must have your bank details submitted to be considered for a job [3.] There could be many shoppers applying for the same job as you are [4.] There may not be any current opportunities available in your area [5.] You have to apply for the job(s) to be assigned them. To apply for the jobs, visit 'Open Opportunities' and click "Apply" for the jobs you would be interested in completing
  • Who will supervise my work?

    All Mystery Customer reports are scrutinised by our trained staff. If details are missing or need to be clarified on your report, we will contact you by e-mail or phone. If you have any Mystery Customer problems or questions, you can contact [email protected] or call 1300 601 234.