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Mystery Customer FAQs

  • What's involved in a good shopper report?

    Good shopper reports are detailed and well commented with good spelling, grammar and punctuation. Instructions must be followed and reports are to be submitted within 24 hours of the shopper's visit.
  • What is required to become a Mystery Customer?

    No formal qualifications are needed to become a Mystery Customer. However, shoppers must have a keen eye for detail and the ability to differentiate good service from bad. You must have access to transport to be able to get to the venue, be contactable via telephone and have internet access.
  • How much do I get paid?

    Fees and other benefits vary depending on the assignment requirements. What you will receive will be advised to you prior to each assignment.
  • What do I need to do look out for on my visits?

    You must be able to clearly follow the instructions provided, remember what is said to you on your visit and be able to recall details about your experience. As our shopper, you must be able to critically and clearly communicate your experience in your reports.
  • What happens if the venue or person you were meant to mystery shop is closed or isn't there?

    It is important that you review the survey instructions carefully before you conduct your visit. The instructions might give you a certain timeframe for you to visit. If you complete your visit out of the required timeframes, your survey will not be counted and you will not be paid. However, if you follow all instructions and the venue is closed or the staff member is not there, please give us a call on 1300 601 234. We are available Monday - Fridays between 9am - 5pm.
  • How will I receive my assignments?

    Mystery Customer Pty Ltd is a web-based business and we use our website and e-mails as the primary means for communicating with our Mystery Customers. Assignments are emailed to our customers and reports must be completed online.
  • How do I apply to become a Mystery Customer with Mystery Customer Pty Ltd?

    Simply complete our online form! Don't worry if you don't hear from us immediately - your details will remain on file for 12 months. You will need to ensure you complete the 'Certifications', as only shoppers who have completed these to a satisfactory standard will be considered for job opportunities. Job opportunities will be E-mailed to your specified Email account, and also posted on the job board in your Mystery Customer account.
  • What if I can't complete an assignment?

    If there are circumstances that prevent you from conducting the assignment within the specified time frame or from lodging your report within 24 hours, you must e-mail admin@mysterycustomer.com.au immediately or call 1300 601 234.
  • How do I get paid?

    We pay fees directly into your nominated bank account. Please ensure your bank account details have been entered into your profile and are up-to-date. If your account is not up to date, you may incur the bounce charges. GST Registered shoppers MUST submit a tax invoice at the end of each calendar month for payment. The invoice can be emailed to accounts@mysterycustomer.com.au. Shoppers who are NOT GST registered are NOT required to send an invoice for payment.
  • Will I be working as an employee or a contractor?

    Anyone undertaking visits with Mystery Customer Pty Ltd does so as a contractor, never as our employee. You sign a contract with us acknowledging this prior to any assignments being issued.

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