It is important that you review the survey instructions carefully before you conduct your visit. The instructions might give you a certain timeframe for you to visit. If you complete your visit out of the required timeframes, your survey will not be counted and you will not be paid. However, if you follow all instructions and the venue is closed or the staff member is not there, please give us a call on 1300 601 234. We are available Monday - Fridays between 9am - 5pm.