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Mystery Customer FAQs

  • Why haven't I received a job with Mystery Customer?

    [1.] You must have successfully completed both the quiz and the trial shop [2.] You must have your bank details submitted to be considered for a job [3.] There could be many shoppers applying for the same job as you are [4.] There may not be any current opportunities available in your area [5.] You have to apply for the job(s) to be assigned them. To apply for the jobs, visit 'Open Opportunities' and click "Apply" for the jobs you would be interested in completing
  • Who will supervise my work?

    All Mystery Customer reports are scrutinised by our trained staff. If details are missing or need to be clarified on your report, we will contact you by e-mail or phone. If you have any Mystery Customer problems or questions, you can contact [email protected] or call 1300 601 234.
  • Do I need an ABN?

    To determine if you qualify for and/or require an ABN follow this link to the relevant ATO information:
  • How do I claim reimbursements?

    Not all assignments offer reimbursements. If reimbursements are offered as part of the job, you will be notified in the survey instructions. To claim your reimbursement, you must attach a valid receipt to the end of your survey questionnaire. If a receipt is not offered to you, you must ask for one or provide other forms of evidence which will be reviewed by Mystery Customer Pty Ltd before it is approved or rejected. For enquiries, please email [email protected]
  • What happens if the venue or person you were meant to mystery shop is closed or isn't there?

    It is important that you review the survey instructions carefully before you conduct your visit. The instructions might give you a certain timeframe for you to visit. If you complete your visit out of the required timeframes, your survey will not be counted and you will not be paid. However, if you follow all instructions and the venue is closed or the staff member is not there, please give us a call on 1300 601 234. We are available Monday - Fridays between 9am - 5pm.
  • How will I receive my assignments?

    Mystery Customer Pty Ltd is a web-based business and we use our website and e-mails as the primary means for communicating with our Mystery Customers. Assignments are emailed to our customers and reports must be completed online.
  • How do I apply to become a Mystery Customer with Mystery Customer Pty Ltd?

    Simply complete our online form! Don't worry if you don't hear from us immediately - your details will remain on file for 12 months. You will need to ensure you complete the 'Certifications', as only shoppers who have completed these to a satisfactory standard will be considered for job opportunities. Job opportunities will be E-mailed to your specified Email account, and also posted on the job board in your Mystery Customer account.
  • What if I can't complete an assignment?

    If there are circumstances that prevent you from conducting the assignment within the specified time frame or from lodging your report within 24 hours, you must e-mail [email protected] immediately or call 1300 601 234.
  • How do I get paid?

    We pay fees directly into your nominated bank account. Please ensure your bank account details have been entered into your profile and are up-to-date. If your account is not up to date, you may incur the bounce charges. GST Registered shoppers MUST submit a tax invoice at the end of each calendar month for payment. The invoice can be emailed to [email protected] Shoppers who are NOT GST registered are NOT required to send an invoice for payment.
  • Will I be working as an employee or a contractor?

    Anyone undertaking visits with Mystery Customer Pty Ltd does so as a contractor, never as our employee. You sign a contract with us acknowledging this prior to any assignments being issued.